For Technical Support
TCS provides free telephone technical assistance for most of our products. Most of our products are supplied, resold and delivered with some kind of manufacturer's standard warranty. All new HP DesignJet Printers are supplied with minimum 12 months on-site HP parts and labour warranty unless extended or agreed in writing otherwise.
We are unable to support "off-the-shelf" software and those products, which the manufacturer supports directly. Please call, fax or send an email to verify with your invoice number and date of purchase. See the manufacturer contacts link for various contact methods.
For general technical support, printing media advice and product technical information during business hours. Please contact us on
Tel: 01642 677582
Fax: 01642 618079
Email: support@cadandgraphic.co.uk
If it is necessary following telephone-based advice, we will make further arrangements for repair under the terms of your service agreement.
For Repair/Service or Return of faulty Goods
In the unlikely event of a technical problem with a product that you have purchased from us, it will be most expedient for you to contact the manufacturer direct to arrange either an exchange or repair rather than involving us.
However if you cannot contact the manufacturer or they are not able or not willing to exchange/repair the product that you have purchased please call us to report and we will deal with the problem for you. To assist them it would be helpful if you have your invoice number and the item serial number in hand at the time of making the call. If you still have any service or support issues, then write to
Customer Services Manager
TCS CAD & Graphic Solutions Limited
Unit F, York Way
Mandale Industrial Estate
Thornaby
Stockton-on-Tees
TS17 6BX, UK.
